Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
7.8/10
Very good
Rooms
8.0
Location
8.8
Service
8.6
Dining
6.0
Guest reviews
7.8/10
based on 5 reviews
8.0
8.0/10 based on 296 reviews
Horace
United States of America,
November
2024
7.6/10
I had a lovely stay at this hotel, situated conveniently near the wharf with clean and spacious rooms. The staff were great, providing excellent service with a smile. However, if you're planning to stay during May or June, be prepared for potential heat in the rooms due to limited air conditioning. Overall, it offers good value for money, especially considering the dining options nearby.
Rooms
8.0
The spacious rooms were nicely decorated, clean, and quiet, but they can get very hot if they receive a lot of sun as the air conditioning isn't fully operational during certain months.
Service
9.0
Service was fantastic; the staff were incredibly helpful and accommodating, making my stay comfortable.
Location
8.0
The hotel is conveniently located right at the wharf, making it easy to explore nearby restaurants and attractions, though it is a bit over a kilometer from the train station.
Dining
6.0
The breakfast buffet was decent, offering a reasonable selection, though I found it just average compared to other options in Japan.
Facilities
7.0
Standard facilities, but not particularly luxurious; the offerings are suitable for a business traveler.
Al
United States of America,
November
2024
7.2/10
The hotel has modern and comfortable rooms with great views of the ocean, although the price for the room was a bit on the higher side for this area. The staff was helpful and accommodating, which contributed to a pleasant stay. However, the dining options could use some improvement, as I didn't get to try any meals there. Overall, I found this place decent but not exceptional.
Rooms
8.0
The room was nice and comfortable, with stunning views of the ocean. It felt very quiet even with the air conditioning on.
Service
9.0
The service was prompt and accommodating, assisting us with local information and ensuring a smooth check-in experience.
Location
7.0
The hotel is situated within driving distance to Lake Akan district, which is a bit far for a quick visit, but conveniently located near the ocean.
Dining
5.0
I didn't dine at the hotel, so I can't comment on that, but I noted that meal options were available.
Facilities
7.0
The hotel offers modern amenities, including parking for guests, although it incurs an additional charge.
Joel
United States of America,
November
2024
8.6/10
I had a pleasant two-night stay at this hotel during my trip to Kushiro. The location is really convenient, right opposite Fisherman Wharf MOO, and close to many eateries and the JR station. The service was helpful, especially when they assisted with transportation plans. However, I found the air conditioning system only blew hot air, making the room a bit too warm for comfort.
Rooms
7.0
The room was spacious with comfortable double beds, but it could have been cooler.
Service
9.0
The staff was eager to assist, helping with transportation details and even arranging a taxi for us at checkout.
Location
10.0
The hotel is perfectly located near Fisherman Wharf MOO and within walking distance to many restaurants and the JR station.
Dining
Facilities
Caleb
United States of America,
November
2024
7.4/10
The hotel provided a mixed experience. The room was spacious and offered some thoughtful amenities, but I faced an inconvenient issue with the air conditioning policy during my stay. The location was good, near shopping and the harbor, but the dining options were just average. Overall, it was a decent stay but could use some improvements.
Rooms
9.0
The room was one of the biggest I've ever stayed in, providing a spacious and comfortable environment. It was equipped with thoughtful amenities like herbal teas and bath salts.
Service
7.0
While the service was hospitable and the staff helped with local bus schedules, it was a bit challenging to communicate in the restaurant due to the language barrier.
Location
9.0
The hotel is ideally located near the MOO shopping complex and the harbor, making it convenient for both shopping and sightseeing.
Dining
6.0
Dining was average for Japan, with no standout dishes, although the breakfast had good quality options.
Facilities
5.0
The facilities were decent but lacked full air conditioning during certain months, which made the room uncomfortably warm without improvised cooling methods.
Robert
United States of America,
October
2024
8.4/10
My stay at this hotel was quite enjoyable, with a fantastic location near Kushiro Fisherman's Wharf and the ability to catch beautiful sunsets. The service was excellent, and I appreciated the staff's assistance throughout my trip. However, the room's air conditioning system struggled to keep the space cool, which was a downside for me. The breakfast buffet was decent, but there is room for improvement in variety.
Rooms
8.0
The room was spacious and clean, equipped with several power outlets and most amenities I expected from a Crowne Plaza in Japan. Overall, it was comfortable, though the narrow walkway was a bit limiting.
Service
9.0
The service was fantastic; the staff provided helpful advice on local attractions like the Akan International Crane Center and even assisted with transport arrangements on checkout day.
Location
10.0
The hotel is conveniently located near Fisherman's Wharf MOO and various dining options, making it easy to explore the area. Plus, the views from the Nusamai Bridge were stunning.
Dining
7.0
The breakfast provided was reasonable with good selection, but it could have been more exciting. I remember the salmon being particularly good.
Facilities
8.0
The facilities were well-maintained and added to the overall positive experience of my stay.